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L'impact téléphonique sur vos performances commerciales
| Publié le 13 août 2014 à 0:15 |
AMP Solutions a présenté une formation sur "L'impact de l'accueil téléphonique sur nos performances commerciales" organisée par la CCI Bayonne Pays Basque pour les chefs d'entreprise à la pépinière LANAZIA à Ascain (64). 10 chefs d'entreprises étaient présents et ravis d'apprendre que "l'on n'a pas 2 fois l'occasion de donner une bonne première impression, que la qualité de notre accueil téléphonique représente l'image de leur société".
L'optimisation des performances - les 4 clés de l'accueil téléphonique :
- Soigner la qualité : répondre avant la 3ème sonnerie, message d'accueil
- Comprendre le besoin : écoute active, empathie, reformulation
- Orienter : conseiller, apporter une réponse
- Conclure : ne pas raccrocher, laisser le client le faire.
Chacun a pris conscience de l'importance de cette communication (80 % des affaires sont traitées par téléphone), d'acquérir des techniques et des méthodes simples pour être efficace au téléphone et donc de répondre au mieux aux attentes et besoins de nos clients.
A trés vite pour une prochaine formation sur l'accueil téléphonique
Catégories : L'accueil téléphonique
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