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Télésecrétaire et permanence téléphonique

Publié le 19 juillet 2014 à 13:25


La permanence téléphonique consiste pour une télésecrétaire à réceptionner les appels de ses clients depuis son domicile.

Elle doit être équipée d’un standard lui permettant de gérer plusieurs lignes, de mettre en attente l’une, tout en répondant à l’autre, de pouvoir assurer un accueil personnalisé :

« Cabinet du docteur Durand, Bonjour »

Il s’agit pour les clients en rendez-vous, en congés, peu disponibles pour répondre au téléphone, qui ne disposent pas de secrétaire sur place ou dont la secrétaire est occupée à d’autres tâches, de ne manquer aucun de leurs appels.

La permanence téléphonique s’adresse à :

Des médecins ou de professionnels de santé

Des avocats en aux audiences ou travaillant sur des dossiers importants

Des artisans lorsqu’ils sont sur leurs chantiers…

Le travail de la secrétaire ne s’arrête pas à prendre les appels, elle traitera également les informations reçues, elle transférera les appels en cas d’urgence, prendra les rendez-vous sur un agenda partagé avec son client en temps réel, prendra les messages qu’elle transférera par mail ou sms selon les urgences.

Pour cela rien de plus simple, un transfert d’appel sur une SDA que vous communique la télésecrétaire, des consignes et le travail sera réalisé.

 

Catégories : La Permanence téléphonique

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