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CMU et Esthétique

Publié le 3 octobre 2015 à 6:20

bonjour j'ai décidé de vous faire part des perles de l'accueil téléphonique de temps en temps.

 

Une patiente appelle un cabinet médical et esthétique pour un rendez vous en injections pour le visage.

Puis après la prise de rendez-vous demande à la secrétaire :

"Est ce que le médecin accepte la CMU ?" -

Réponse de la secrétaire "La CMU ne couvre pas les soins esthétiques qui ne sont d'ailleurs pas remboursés par la CPAM, dois-je annuler votre rendez vous ?"

La patiente furieuse : " comment ! les soins esthétiques ne sont pas pris en charge par la CMU ?"

Réponse à nouveau : "Non Madame, la CMU n'est prévue que pour rembourser les soins au même titre que les autres assurés et les soins esthétiques ne sont pas remboursables."

Furieuse et scandalisée ... elle dit qu'elle va s'adresser à un autre cabinet !


Catégories : Les PERLES de l'accueil téléphonique

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