AMP Solutions fondée en 2005 

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Réponses aux questions que vous vous posez !

Publié le 14 août 2014 à 0:00


Qui répondra à mes appels ?

Les appels sont réceptionnés par AMP Solutions, Anne Marie ou ses collaboratrices en fonction de votre activité, vos appels sont dirigés vers la télésecrétaire compétent dans votre activité.

C'est très rassurant pour vos clients/patients d'avoir la même personne au bout du fil à chaque fois.

 

Quelle est la durée de mon engagement ?

AUCUN ENGAGEMENT de durée sur nos contrats,  AMP Solutions confie qu' un client satisfait reste chez AMP Solutions

 

Sommes nous liés par un contrat salarié ?

Non, contrairement à l’embauche d’une salariée ou intérimaire, vous ne signez qu’un contrat de prestation et vous ne payez que la prestation réalisée sans coûts cachés..

 

Que coûte AMP Solutions ?

Vous n’avez aucun investissement à réaliser (local, mobilier, équipement informatique et de téléphonie), ni de charges fixes (salaire, taxe professionnelle, visite médicale…;), ni de personnel à former, ni les contraintes des absences, vous ne réglez que la prestation que vous pouvez déduire de vos frais selon votre statut.

 

Puis-je vous confier l’intégralité de la gestion de mes appels téléphoniques ?

Vous transférez pour UNE HEURE, pour UN JOUR ou pour TOUJOURS  votre ligne vers AMP Solutions,  celle-ci gère la totalité de vos appels et vous transmet uniquement les appels urgents sur le numéro de votre choix.

 

Je n’ai que quelques appels/jour, prenez vous en charge les petites permanences ?

Oui, bien sûr, tout le monde peut bénéficier d’un accueil téléphonique professionnel, vous pouvez transférer pour UNE heure, UN jour, UNE semaine...


J’ai une secrétaire à plein temps au cabinet,

Puis-je utiliser votre service d’accueil téléphonique en complément ?

OUI

AMP Solutions peut compléter les horaires d’accueil téléphonique de votre cabinet ou société, et prendre le relais de votre secrétaire également si elle est occupée à d'autres tâches ou absente (maladie, congés, etc.…:D.

Nos télésecrétaires sont présentes 59 heures par semaine, 52 semaines par an

 

Je transfère mes appels sur mon portable ou je branche le répondeur,

pourquoi utiliser vos services ?

L’accueil téléphonique est la première image que vous donnez à vos clients.

Votre portable n’est pas toujours accessible ou vous n’êtes pas toujours en mesure de répondre sereinement à certains appels qui exigeraient toute votre attention, le transfert d’appels vers votre portable vous coûte plus cher et le répondeur 9 fois sur 10 l'appelant ne laisse pas de message.

 

Puis-je consulter mon agenda en ligne ?

OUI :Ddepuis n'importe quel ordinateur dans le monde à condition qu'il soit connecté à internet avec votre identifiant et mot de passe

D'autres questions n'hésitez pas à nous consulter ou nous joindre sur SKYPE :  amp-secretariat

 

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